Learning & Development Operations Specialist

Life at Parkhill 

• Lead operational coordination and execution of enterprise learning and development initiatives across multiple offices and business units
• Manage learning operations including scheduling, communications, program logistics, vendor coordination, resource planning, and learner support
• Serve as a strategic partner to leaders and stakeholders regarding learning timelines, participation, development planning, and program requirements
• Own and maintain learning data, reporting dashboards, KPI tracking, and training compliance metrics to support leadership decision-making
• Analyze participation trends, learner engagement, and program effectiveness and provide recommendations for continuous improvement
• Support the administration, optimization, and enhancement of learning management systems (LMS) and related technologies
• Develop and maintain standardized processes, documentation, and operational workflows for learning initiatives and programs
• Partner with cross-functional teams to support communication strategies, change management efforts, and rollout plans for new learning programs, systems, or initiatives
• Ensure training records, certifications, and compliance-related learning activities are accurately tracked and maintained
• Support leadership development, onboarding, technical training, and firmwide professional development initiatives
• Coordinate and facilitate large-scale or multi-location learning events, workshops, and virtual training sessions
• Build strong relationships and trust with cross-functional partners including People & Culture (HR), Internal Communications, Business Development, Marketing, Safety, Project Delivery, and Design Technology
• Identify opportunities to improve operational efficiency, learner experience, reporting accuracy, and program scalability

• Bachelor’s degree in Learning & Development, Organizational Development, Human Resources, Business Administration, Adult Education, or related field (or equivalent relevant experience)
• 3–6 years of experience supporting learning operations, talent development, people operations, HR programs, or organizational development initiatives
• Strong operational and project management skills with the ability to manage multiple priorities, stakeholders, and deadlines simultaneously
• Experience developing reports, dashboards, and analytics related to learning, engagement, participation, or workforce development metrics
• Advanced organizational skills with strong attention to detail and process improvement mindset
• Excellent written and verbal communication skills with the ability to communicate effectively across all levels of the organization
• Experience administering learning management systems (LMS), HRIS platforms, or other employee development technologies preferred
• Strong proficiency in Microsoft Excel, SharePoint, Power BI, and other reporting or collaboration tools
• Ability to handle sensitive and confidential information with professionalism and discretion
• Comfort supporting enterprise-wide or multi-location learning initiatives in a fast-paced environment

We offer a comprehensive benefits program that supports the whole person. Our benefits include: 

• Life Balance: hybrid/flexible work schedules, flexible work environment, generous PTO, paid holidays.  
• Investing in Your Future Growth: specialized training, continuing education, professional licensing, intern development programs, University of Parkhill.  
• Competitive Benefits: Multiple health plan options, FSA for dependent care, HSA contributions, employer 401k contribution, employer-paid basic life, short/long term disability coverage, performance bonuses.        
• Well-Being: mental health care, culture committees, wellness program, charitable giving match.